FT

Expert Support When You Need It

Get help from our team of tax professionals and technical experts. We're here to ensure your success with comprehensive support options.

Phone Support

Speak directly with our experts for immediate assistance and complex questions.

(855) 722-8700
Mon-Fri: 8 AM - 8 PM EST
Sat-Sun: 10 AM - 6 PM EST
MOST POPULAR

Live Chat

Get instant answers from our support team with 24/7 live chat assistance.

24/7
Available all day, every day
Average response: 2 minutes

Email Support

Send detailed questions and receive comprehensive responses from our team.

[email protected]
Response within 4 hours
During business hours

Support Resources

Comprehensive resources to help you get the most out of our platform

Knowledge Base

  • Getting Started Guide
    Complete setup and onboarding instructions
  • Video Tutorials
    Step-by-step video guides for all features
  • FAQs
    Answers to the most common questions
  • Best Practices
    Tips and strategies from successful users

Community Support

  • User Forums
    Connect with other tax professionals
  • Expert Q&A Sessions
    Monthly live sessions with tax experts
  • Success Stories
    Learn from other professionals' experiences
  • Feature Requests
    Suggest and vote on new features

Support Levels

Standard Support

Included

Available to all users

  • • Email and chat support
  • • Knowledge base access
  • • Community forums
  • • Response within 24 hours

Premium Support

$49/month

For professional practices

  • • Priority phone support
  • • 4-hour response guarantee
  • • Dedicated account manager
  • • Training sessions included

Enterprise Support

Custom

For large organizations

  • • 24/7 priority support
  • • Dedicated support team
  • • Custom integrations help
  • • On-site training available

Support Statistics

98%
Customer Satisfaction
2 min
Average Chat Response
24/7
Live Chat Availability
50+
Support Specialists

Need Immediate Help?

For urgent issues during tax season, call our emergency hotline:

(855) 722-8700 ext. 911

Available 24/7 during tax season (Jan 15 - Apr 18)

We're Here to Help You Succeed

Our support team includes certified tax professionals, software engineers, and customer success specialists dedicated to your success.